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Frequently Asked Questions

Here you will find some questions that others have asked that you may find useful. Not what you are looking for? If so please get in touch and we will gladly answer your queries. 

WHY CHOOSE US?

Different to agencies we are two people offering a more personalised service. We aim to provide that personal touch and attention for each individual.

 

When searching for the right provider and comparing costs, you may want to take into consideration what we offer as part of our home service packages:

We ensure that:

  • You are at the centre of your care at all times and are involved with the planning of your support

  • We take pride in what we do, we thrive on witnessing happiness and good health of the individuals we work with

  • We encourage carers and families to be involved in the process to give reassurance that you are getting the right support

We believe that every individual should receive the highest standard of support, that enhances their lives on a daily basis. We make sure that the priority of every individual is key, not the timesheet or rushing onto that next visit. 

Can we change our support times or what services we have?

Yes – Individuals needs change all the time. We work closely with you and your families to provide the right support- this might mean changing duty times, increasing or decreasing the amount of home service required

Will I have the same worker every visit?

You will work with no more that two individuals to enable you to get to know and trust them. We feel it is important to ensure you build a rapport with your support workers to get the best out of your specific needs.

How do I arrange a service with Moorbank Health & Well-Being Services?

Contact us by email or phone so that we can arrange a time that suits you, to discuss your needs further. 

Once you have decided that we are right for you, simply let us complete the rest putting you at the centre of care planning and support will commence when you say.

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